Information for clients
Physiotherapy through the insurance company or as a self-payer
In our facility, you can use physiotherapy either through an FT voucher or as a self-payer. For physiotherapy under the FT voucher, we have concluded contracts with insurance companies: VZP (111), OZP (207), ZPMVČR (211), VoZP (201), ČPZP (205) and RBP (213).
If your insurance company is not on this list, or if you do not have an FT voucher, you can also use our services as a self-payer according to the current price list.
We recommend using physiotherapy in the form of self-payment even in the event that you have exhausted the rehabilitation “at the insurance company” and you are interested in continuing the prescribed therapy and improving further.
Difference between FT and K voucher
There are 2 types of voucher (K voucher and FT voucher). The main difference between these vouchers is that the K voucher is used for treatment and examination by a rehabilitation doctor who, based on your difficulties, will prescribe procedures and issue an FT voucher. Only afterwards with the FT voucher can you make an appointment with us at FYZIOCARE.
If your attending physician prescribed you physiotherapy, he could have done so via a K voucher or an FT voucher. That is why we ask you to check thoroughly when ordering, as we only provide care in our facility within the scope of the FT voucher.
Scope of care for FT voucher (number of therapies) in FYZIOCARE
At FYZIOCARE, clients can use health care that is covered by the public health system and is therefore reimbursed by health insurance companies (see the list of insurance companies above). This system is governed by certain regulations and financial limits. For this reason, after mutual agreement with those interested in treatment in our facility, we provide standard care in the range of 6 visits. In more serious cases (neurological, autoimmune, etc.), care can be extended by mutual agreement.
Registration and ordering therapies
You can book an appointment with us by phone, email, or in person. When you visit us for the first time, we will ask you to provide the necessary personal information during registration: first and last name, social security number, insurance company, mobile phone number and e-mail address. Your e-mail and telephone contact is used exclusively for mutual communication and communication of the necessary information within the framework of the health care provided.
Administrative fee for FT voucher
The administrative fee covers costs associated with reception services—services that are not reimbursed by health insurance companies yet are essential for ensuring the top-tier care provided at FYZIOCARE s.r.o. These services include, in particular:
- The maintenance of the client zone and facilities involves managing and upkeep of the waiting area and common spaces, ensuring a clean and pleasant environment for the maximum comfort of clients prior to their therapy.
- Information and assistance services ensure that the reception desk is staffed throughout all operating hours to address general inquiries, provide guidance within the building, and offer organizational information regarding clinic operations. The reception team also assists families with strollers and provides support to parents with infants.
- The preparation of personal statements and reports allows for the creation of documentation copies for the client’s personal use, as well as the printing of payment confirmations for health insurance companies (e.g., for claiming benefits from prevention funds) or for employers as part of employee benefit programs.
- Refreshment services ensure that clients have access to drinks and light snacks within the client zone, including filtered water and the preparation of hot beverages such as coffee or tea.
- Client profile and document management includes creating and maintaining a personal profile in our internal database, updating contact information, managing GDPR consents, and facilitating the exchange of administrative messages between the client and our staff.
The administrative fee covers the tasks described above and is payable once every 12 months. This fee is payable prior to the commencement of physiotherapy care. The current amount can be found in the price list. Payment of this fee is not a condition for receiving covered healthcare services.
Principles of Cooperation in the Provision of Care
An important part of receiving healthcare is being informed about your rights and obligations as a patient.
Detailed information regarding patient rights and obligations can be found in the documents Information on Patient Rights and Responsibilities and the Internal Rules.
If you wish to designate individuals authorized to receive information about your health status, prohibit the disclosure of such information, or waive your right to be informed about your health status, please complete the document Authorization of Persons Entitled to Receive Information about my Health Status.
We also process your personal data in connection with the provision of healthcare services. Further details regarding this processing can be found in the document Information Regarding GDPR.
Changing or canceling the ordered date
The booked physiotherapy appointment can be changed or cancelled by phone or e-mail no later than 24 hours in advance. The reception is available to you during all working hours. Please inform us as soon as possible so that we can offer the free place to other clients.
Late apology or unexcused absence:
For therapies with FT vouchers, we charge a cancellation fee according to the current price list. In case of late apology or unexcused absence, a replacement appointment will not be provided and this appointment will be forfeited.
For self-payers, the cancellation fee is 100% of the therapy price. If you arrange a “replacement” for yourself, the fee will not be charged.
Repeated violation of the rules may lead to the termination of care or its continuation only after the payment of the incurred costs.
These rules are part of the Information Upon Admission to Care document, which you sign during your first visit.
How does physiotherapy work and what to take with you?
At the first visit, the physiotherapist will ask you about your current difficulties, diseases for which you are being treated, injuries and possible surgeries, medications you are taking, etc. If you have already undergone any examinations related to your problem, it is a good idea to bring the necessary medical documentation with you (e.g. neurological examination, X-ray/MRI/CT description).
Subsequently, the physiotherapist will examine you in detail – a comprehensive kinesiology examination. The examination and subsequent therapy usually take place in underwear, so you do not need to bring any special clothes with you. However, if you want, you can bring sports clothes for your comfort (eg short leggings and sports bra for women, short shorts for men). For problems that do not require a thorough examination of the entire musculoskeletal system (e.g. fractures of the small bones of the hands), the therapy can also take place in your normal clothes.
The standard length of therapy with us lasts 25-55 minutes, depending on the client’s agreement with the physiotherapist. The first therapy is usually longer, as it includes a complex kinesiological examination.
We ask all clients to wear adequate underwear and clothing to the therapy, to observe the principles of personal hygiene and not to smoke immediately before the therapy.